Refund policy

Refund Policy

At Sumoria, we stand behind the quality of our products and want you to feel confident in every purchase.

We do not require returns of purchased items. However, if you experience an issue with your order, you may be eligible for a full refund under the conditions below.

Eligibility for Refunds

  • Refund requests must be submitted within 60 days of delivery

  • A valid reason must be provided (such as damaged items, defective products, or order issues)

  • Proof of purchase and, when applicable, photo or video evidence may be required

Once your request is reviewed and approved, a full refund will be issued to your original payment method.

Non-Return Policy

To reduce waste and keep our process simple, items do not need to be returned to receive a refund.

How to Request a Refund

Please contact our support team at support@sumoria.com with:

  • Your order number

  • A brief explanation of the issue

  • Any relevant photos or documentation

We aim to review all refund requests promptly and fairly.